tag:blogger.com,1999:blog-8516720.post7696104204195304877..comments2023-10-28T07:35:54.278-07:00Comments on Knowledgeline: The Generational Divide..Tom Baldwin - Chief Knowledge Officerhttp://www.blogger.com/profile/17784991145294186359noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-8516720.post-64307027965213058832008-05-08T21:22:00.000-07:002008-05-08T21:22:00.000-07:00I agree with much of the article, but think the vi...I agree with much of the article, but think the view on training is wrong. Getting partners into training sessions is difficult, yes, and it always has been, but we should not therefore give up.<BR/><BR/>Follow-up one-to-one training is important, but is not a substitute for a proper formally structured training, and distilling an hours training into 10-15 minutes as suggested just means failing to give a proper foundation, and results in poorer use of the system and a heavier support burden for evermore.<BR/><BR/>As far as who systems should be targetted at, and therefore the level of complexity/sophistication, the answer is everyone and everything. We are clever enough that we are not restricted to a single interface and functionality set for a system - we need different interfaces and functionality for different target groups, so the partners may get a simple high-level one, the average associate another, the tech-savvy ones a third etc. Trying to make do with a single approach and making one-size-fit-all is poor service that satisfies almost no-one.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8516720.post-82456470050249361712008-03-11T14:38:00.000-07:002008-03-11T14:38:00.000-07:00I like where you are going with this this topic. ...I like where you are going with this this topic. I find it necessary to learn how to balance the positive momentum coming from the senior-level clients (e.g. partners, law firm executives, etc.) to an effective solution for the 'day-to-day' users of the solution (e.g. associates, legal assistants, staff attorneys, etc.) <BR/><BR/>I am all for 'personal visits' also, it helps identify specific concerns for that user in a 'real-time' setting (not the temporary PC at training). And 'on the spot' solutions can usually be provided.<BR/><BR/>DooleyAnonymousnoreply@blogger.com