Here's the e-mail:
On Friday, August 10th, Law.com published an article that, without some clarification, we believe has the potential to unnecessarily scare anyone who works on electronic discovery matters, regardless of whether using in-house solutions or any outside service provider. In case you were one of those who may have been alarmed by the article, we wanted to share with you the Letter to the Editor Applied Discovery submitted to Law.com in response.
August 11, 2006
Dear Editor: We would like to address a number of factual errors contained in an article published in the August 10, 2006 online issue of Law.com titled, "Software Glitch May Have Erased E-Mail Text in Enron Suits."
This story alleges that "a software bug may have erased text in emails produced for electronic document production being handled by Applied Discovery in the Enron civil suit." In fact, the Microsoft Outlook 2003 bug in question does not erase anything. The bug causes Outlook 2000 emails to appear blank on computers without a patch that Microsoft issued as part of its Office 2003 Service Pack 2 in September 2005. This bug affected what appears to be less than one-tenth of one percent of email documents.
To set the record straight:
- No data was lost as a result of this bug. It did not erase anything but simply caused the text of emails to not be displayed. The data is present and can be viewed by applying Microsoft's patch to address the error.
- In the Outlook 2000 emails affected by this bug, the To, From, Subject fields and attachments are 100 percent viewable.
- Less than .01 percent of the email documents involved were affected and 99.99 percent of all email materials were correctly identified and fully disclosed in the discovery process. No other materials appear to be affected by this bug.
- Applied Discovery does not use Microsoft Outlook to search email. Rather, Outlook is used to help display emails.
Applied Discovery has been working closely with Microsoft throughout this situation to address the needs and concerns of our clients and maintain the sanctity of our e-Discovery process. Microsoft has expressed confidence that this Outlook issue has been fully resolved. We encourage clients with lingering questions to contact us.