While there are certainly both operational and strategic elements to what IT and KM do, there are different types of opportunities for each group. This idea was illuminated recently on a call with my friend (and idol) John Alber at Bryan Cave, one of the more innovative folks in the business. Furthermore, we might stop calling it KM and start calling it something else. All one needs to do is look at the titles of people performing relative degrees of KM duties these days:
- Director of Practice Innovation
- Director, Consultant Services/Client Advocacy
- Director of Professional Services
- Director of Practice Management
- Director Professional Development
- Director, Legal Business Systems
- Director of Practice Systems
- Director of Practice Support
- Chief, Practice Systems & Services
- Director, Legal Information Systems
Notice something missing from these titles? How about the word 'knowledge'? Personally I like the Director of Practice Innovation the best, very fitting. If someone were really bold, Director of Practice Enhancement might also be apropos, although it could lead to some interesting dialog with Partners who might not feel their practice needs 'enhancement'.
In any event, I look forward to seeing everyone at ILTA next week and stay tuned as we talk about this topic more in the months to come.